Moveworks Implementation · ServiceNow

You bought Moveworks. Now comes the hard part.

OnBaseAI closes the gap between license and live program — with a framework built from the inside, not the outside.

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We Know Where You Are

Three things break every
Moveworks program.
They are completely predictable.

Every organization that buys Moveworks arrives at the same moment — the purchase is done, leadership is watching, and the path from contract to ROI is less clear than the sales cycle suggested. We've watched programs stall or fail entirely at three predictable points. None of them are technical. All of them are avoidable.

01

Knowledge & Data

AI performs exactly as well as the content behind it. Unstructured, outdated, or missing knowledge doesn't produce a better agent — it produces one that confuses employees and erodes trust. Most programs discover this after go-live, when it's expensive to fix.

Avoidable by design
02

Employee Adoption

A workflow nobody uses produces zero ROI. Adoption isn't a training problem — it's a design problem. It has to be built into the program architecture from day one. Added at go-live, it doesn't work.

Avoidable by design
03

Governance & Security

The CISO conversation arrives eventually. When it arrives mid-program — after integrations are live and data is flowing — it stops everything. Build governance in from the start and it becomes an accelerant, not a brake.

Avoidable by design

Most partners encounter these obstacles mid-program. We eliminate them by design — because we've seen what they look like from the inside.

See how we design these out
Who We Are

We built these programs
before we built this firm.

Our team built enterprise AI programs at Google, Uber, IBM, and Chime — not as consultants advising from the outside, but as operators running the programs and living with the results. OnBaseAI is the implementation partner we needed doing that work and didn't have.

Where we built the programs we now implement for you

Google· Uber· IBM· Chime
MK
Michael Kenney
Co-founder & CEO
Uber · Google · IBM · Chime
Architect, PRISM framework
TM
Thomas Moewe
Co-founder & COO
Operations & Delivery Leadership
N
Nakul
Co-founder & CRO
Enterprise Sales & Channel Development
Our story
The Insight

The Moveworks marketplace has the agents.
Getting them to work in your environment is the job.

Every agent in the Moveworks marketplace requires real technical implementation before it produces value. Not configuration. Implementation.

  • Connector authentication — OAuth flows, service accounts, API scopes
  • System permissions — Workday ISU, Okta scopes, ServiceNow roles
  • Schema validation — your data mapped to what the agent expects
  • Exception handling — every failure mode with a defined resolution path
  • UAT — validated against real data before production

That complexity varies enormously between agents. The partner who ignores this discovers the problem on your timeline and your budget.

We built a framework to measure that complexity before we scope anything. Before we price anything. Before you commit to anything.

How we measure complexity
Our Methodology

Introducing PRISM — the only implementation complexity framework in the market.

PRISM evaluates every workflow across five dimensions before we scope or price anything. You see the score. You see the math. There are no surprises after you sign.

PRISM
Framework
P
Process
R
Readiness
I
Integration
S
Scoring
M
Matrix
01
Agentic Level
How much reasoning does the agent require?
02
Integration Surface
What systems does it touch — and how hard are those connections?
03
Data Entity Complexity
What data moves — and how much does it need shaping?
04
Exception Surface
How many ways can this workflow fail?
05
Process Readiness
Is the process documented, stable, and owned?
Every workflow is scoredacross all five dimensions
Every score has a tierStandard · Elevated · Complex · Strategic
$
Every tier drives the pricetransparently, before you commit
See the full PRISM methodology
How It Works

One partner. Every stage.
Nothing ambiguous.

0
AIRO
Free · 4 min · No email
A 15-question, 6-dimension readiness assessment. One of 12 named profiles. A specific recommended path — before you give us anything.
Your readiness profile
I
Readiness Assessment
Paid · Fixed price · 3–4 wks
Five workstreams. Full opportunity map. Every workflow PRISM-scored. Prioritized roadmap and ROI projections.
PRISM scorecard + AI roadmap
Ib
If needed
Fix Accelerators
Conditional · Fixed price
Pre-scoped remediation for content gaps, adoption gaps, or governance gaps. Engage what you need. Skip what you don't.
Ready environment
II
Activation
Paid · Milestone fees · 12–16 wks
The right marketplace agents — chosen by your assessment — configured correctly from connector authentication to go-live.
Live agents + documented ROI
III
Managed AI
Monthly · Scales with catalog
Platform management, per-agent maintenance, monthly PRISM-governed development, and reporting your leadership can act on.
Compounding program
See the full journey in detail
Why OnBaseAI

Built differently.
For a reason.

Every structural decision — how we scope, how we price, how we select workflows, where our team comes from — was made around a single question: how do we remove the most risk from the buyer's side of this engagement?

01
01 · Methodology

PRISM — the only implementation complexity framework in the market

We score every workflow across five dimensions before pricing anything. You see the score, you see the math, you approve the scope. No other Moveworks partner has formalized complexity measurement into a client-facing instrument.

Budget protected
02
02 · Incentive Structure

Milestone fees — we don't get paid until it's live

We don't collect full payment until your program is live and your employees are using it. We are not paid to deliver workflows. We are paid to deliver a working program. That distinction is the whole point.

Incentives aligned
03
03 · Selection Process

Assessment-led — the right agents for your environment

We don't hand you a generic list of ten workflows. Your Readiness Assessment determines which marketplace agents are the right fit for your systems, your processes, and your employees. What gets built is what should get built.

Timeline protected
04
04 · Team Credential

Operators, not consultants — we've done this at scale

Our team built these programs at Google, Uber, IBM, and Chime — not as advisors. As operators. We know what failure looks like from inside the program, which is exactly why OnBaseAI is built the way it is.

Risk transferred

This combination exists nowhere else in the Moveworks implementation market — not as a claim, but as a logical conclusion from how the engagement is designed.

What our clients say.
In numbers.

Placeholder
52%
Tier-1 deflection · 90 days

Client quote placeholder — outcome-focused, 2–3 sentences. Replace with real client quote when approved.

VP of IT
Financial Services · 1,400 employees
Placeholder
$840K
Projected annual savings

Client quote placeholder — ROI-focused, 2–3 sentences. Replace when approved by client.

Director of Operations
Healthcare Technology · 800 employees
Placeholder
14 wks
License to live program

Client quote placeholder — delivery-focused, 2–3 sentences. Replace when approved by client.

CTO
Professional Services · 600 employees
52%
Avg tier-1
deflection at 90 days
14 wks
Avg time
to first go-live
4.6
Avg CSAT on
AI-handled tickets
3.1×
FTE equivalent
capacity freed
AIRO
Start Here

See where your program
actually stands.

15 questions. 6 dimensions. One of 12 named profiles. A specific recommendation matched to your situation. No email required to see your results.

12
Named readiness
profiles
6
Dimensions
scored
4 min
Free, no email
required
Start the AIRO Assessment

4 minutes · Free · We'll tell you exactly where your program should start — and whether we're the right partner to get you there.

Or reach us directly: hello@onbaseai.com